Subject: Fwd: Arabic Language Test - abdalla Mohamed
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Fri, 9 Oct 2020 06:35:41 -0700 (MST)

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 9 Oct, 2020, at 17:09, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	abdalla Mohamed / (0124) 9550757035 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First I will listen to him find out what the problem is need to show him that i'am car about him 

and apologize to him , and I will go to him as fast as possible, 
I will promise him this will not happen again, 

solve the problem and i will send to him the pizza Immediately 

also i will thank him 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	frist of all thank you for giving me this oppurtunity to intrduce my self 

My name is: abdalla mohamed 

I am basicallt from sudan 

I did my graduation in BCA from osmania university 

And i was working in etisalet telecom call center in the department of sale. 
I stop from them because i was having network tuition now i finished from my tuition 
and i am ready to start with you 

Now i am in gurgaon 

I am having student visa i will start master but it,s online class even the exame will be onlin 

I have experience to deel with customer I also have ability to use positive language 
I like to laern new thing. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	:جدمة العملاء الجيدة 
هي عندما تهتم بالعميل بصورة جيدة لا تحدث مشاكل او جدال مع العميل يجب ان تشعر العميل دائما بانه مرحب به ويجب ان 
تستمع له بصورة جيدة 
تستقبل العميل دائما بالترحيب والابتسامة 

:خدمة العملاء المميزة 

حتي تكون حدمة العملاء مميزة يجب اختيار الموظفين علي اساس حبهم لخدمة العملاء بصورة ممتازة 
لكي يكون العميل مبسوط بالخدمة 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	في البدايه انا متمكن من التعامل مع العملاء لدية خبرة في التعامل مع العملاء 
وايضا اجيد مهارة ادارة الوقت جيدا 
الصبر 
الاصغاء 
استخدام اللغه الايجابية 

و ايضا احب ان اتعلم اشاء جديدة 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	في يوم ما حطت بنا الرحال الي مدينة بورتسودان بعد ان توجهت بنا المركبة الب اقصي شرق السودان وقطعنا المسافات حتي وصلنا الي منطقة هيا في محافظة البحر الاحمر و اول ما وصلنا الي مدينة بورتسودان بدانا بالسير في شاطي البحر الاحمر حيث اجمل المناظر 
وكانت اجمل ايام في حياتي