Subject: Refund Approval//6455158513
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 9 Oct 2020 06:00:02 -0700 (MST)

Hi Team, 

With the reference to the order number 6455158513,The order was placed on 1st Dec the customer placed the order for 11 items and as per our Hybris 10 items were shipped from our warehouse. The customer has also collected the same item. 

However, from the order 1 item was not shipped which is160276662 - - Maybelline New York Superstay Matte Ink Liquid Lipstick SAR 58. We are not abble to see any partial cancellation option On the Hybris also the order status is still showing In Progress. 

The customer contacted us 1 month back and the agent also escalated the case to concern team in that time but we didn't get any response. 

We request you to kindly help us to cancel the item so the refund can be done for the same. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, October 8, 2020 8:19:31 PM 
Subject: Missing Item 

Hi Team, 

Subject : Missing Item 

Problem Statement – Missing Item 
Order ID – 6455158513 
Tracking ID-- 645515851322999991 
Item ID – 160276662 - - Maybelline New York Superstay Matte Ink Liquid Lipstick quantity(1) (SAR58.00) 

Assistance Required – Need urgent delivery 
Order placed on: Dec 1, 2019 
Kindly check on this and update us ASAP. 
the customer claims he did not recieve the item kindly check and advice 
Regards, 

Ezzaldeen