Subject: KNET Amount Deduction - 1420800
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Lessin Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Adil <[email-masked]>
Date: Fri, 9 Oct 2020 05:41:13 -0700 (MST)

Hi Team, 

The same customer has reported another charge of KWD 16.1 on their account. We are unable locate any order with that amount. Please find attached the Bank statement for the same and the transaction ID for the charges is 027840017865. 

Please look into this and advise. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "malik ismail" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Lessin Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohd Adil" <[email-masked]> 
Sent: Saturday, 19 September, 2020 16:54:01 
Subject: Re: KNET Refund - 8398965359 

Hi Team, 

Please update on the below KNET Refund for ticket: 03589048. It has been over 5 business days and the case is pending since Aug 28, 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Lessin Kumar" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohd Adil" <[email-masked]> 
Sent: Saturday, 12 September, 2020 12:08:28 
Subject: RE: KNET Refund - 8398965359 

Hi Apoorv , 

Ticket created for finance to process refund for 8398965359. 

Second deduction was for order 8398966267 . 

Regards, 

Malik 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, September 10, 2020 12:31 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohd Adil <[email-masked]> 
Subject: Re: KNET Refund - 8398965359 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]>, "Lessin Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohd Adil" <[email-masked]> 
Sent: Wednesday, 2 September, 2020 18:51:43 
Subject: KNET Refund - 8398965359 

Hi team, 

Kindly update on the below case on priority. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]>, "Lessin Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohd Adil" <[email-masked]> 
Sent: Friday, 28 August, 2020 13:13:17 
Subject: Escalation: On validation cancel (refund) 

Hi Team, 

Please assist with initiating the refund for the on validation order refund on the below case. Please find attached statement for the same. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohd Adil" < [email-masked] > 
To: "Seeta Seeta" < [email-masked] > 
Cc: "Apoorv Joshi" < [email-masked] >, "Shakeeb Arsalan" < [email-masked] >, "Fauzan Ahmad, Musalman" < [email-masked] > 
Sent: Friday, 28 August, 2020 13:04:37 
Subject: Escalation: On validation cancel (refund) 

Hi Team, 

Order: [ callto:8398965359 | 8398965359 ] (On validation cancelled) 

The customer has been charged twice for KWD 10.50 and one of the orders status is cancelled on validation. 

Please find the screenshot below as a proof of amount deducted twice for your kind perusal. 

Please process the refund requst. 

Regards, 

Adil 

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