Subject: Refund Assistance - 6216136564
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 9 Oct 2020 01:56:37 -0700 (MST)

Hi Team, 

With reference to the order number: 6216136564 
AWB: 46072144145 

Order placed on Aug 26, 2020 and NDR on Aug 31, 2020. As per the tracking this order is returned to our warehouse however, the order status is still reflecting as In Transit. Kindly assist in marking this as NDR and processing the refund for this order. Case has been escalated to conloc multiple times to confirm if we have received the same at warehouse as well as child ticket: 1511707 which is pending since 16 days. 

Request you to please assist in closing this case. 

Thank you for your help! 

Regards, 
Apoorv