Subject: Re: KNET Deduction - 1465906
From: Apoorv Joshi <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 9 Oct 2020 01:01:37 -0700 (MST)

Hi Team, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 26 September, 2020 17:09:47 
Subject: KNET Deduction - 1465906 

Hi Rashid, 

Customer has reported deduction of KWD 6.50 twice from their account. The customer's registered email address is [email-masked] and there is no order for that amount in this account. 

Please find attached Bank statement and transaction id for the same. 

Please assist in investigating and initiating a refund for the same. 

Thank you for your help! 

Regards, 
Apoorv