Subject: Missing Item/Refund Assistance - 2000239675
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 8 Oct 2020 23:28:22 -0700 (MST)

Hi Team, 

Problem Statement: Missing Item/Refund Assistance 

Ticket ID: 1561528 
Order Number: 2000239675 
Order Date: Oct 03, 2020 
AWB: 43818780320 
Missing Item: 161831850 - - Textured Sweater with Closed Feet Tights 
Order Value: EGP 480 

Issue Description: Customer reported missing item in their order which is showing delivered. The same was informed to the customer but they mentioned that they have already checked the package multiple times. 

Missing item refund value: EGP 280 

Case History: Customer contacted us via chat and reported that the above mentioned item is missing. When we pushed them back regarding the same, they have already checked the package multiple times. 

Asking for refund approval directly as the item refund value is EGP 280 which is lesser than AED/SAR 100 

Customer History: Customer is shopping with us since Oct 2020 and has placed a total of 3 orders out of which 1 is completed at the moment, remaining are submitted to warehouse. Customer has no previous/similar complaint. 

Assistance Required: Requesting you to please assist in refunding the customer EGP 280 so that we can close the case. 

Thank you for your help! 

Regards, 
Apoorv