Subject: Re: Refund Assistance - 7405698926
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 8 Oct 2020 23:23:29 -0700 (MST)

Hi Jessie, 

Please assist on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 6 October, 2020 15:29:41 
Subject: Refund Assistance - 7405698926 

Hi Team, 

Problem Statement: Missing Item/Refund Assistance 

Ticket ID: 1555623 
Order Number: 7405698926 
Order Date: Oct 01, 2020 
AWB: FP10010001695 
Missing Item: 160182997 - - Juniors Swimming Goggles 
Order Value: BHD 31.24 

Issue Description: Customer reported missing item in their order which is showing delivered. The same was informed to the customer but they mentioned that they have already checked the package multiple times. 

Missing item refund value: BHD 2.32 

Case History: Customer contacted us via chat and reported that the above mentioned item is missing. When we pushed them back regarding the same, they have already checked the package multiple times. 

Asking for refund approval directly as the item refund value is BHD 2.32 which is lesser than AED/SAR 100 

Customer History: Customer is shopping with us since Sep 2020 and has a total of 4 completed orders. Customer has no previous/similar complaint. 

Assistance Required: Requesting you to please assist in refunding the customer BHD 2.32 so that we can close the case. 

Thank you for your help! 

Regards, 
Apoorv