Subject: Re: Refund Assistance - 9606374828
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 8 Oct 2020 23:22:28 -0700 (MST)

Hi Jessie, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 12:40:26 
Subject: Re: Refund Assistance - 9606374828 

Hi Jessie, 

Please assist with the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 6 October, 2020 21:59:07 
Subject: Refund Assistance - 9606374828 

Hi Team, 

Problem Statement: Damaged Item/Refund Assistance 

Order Date: Oct 04, 2020 
Delivery Date: Oct 06, 2020 
Order ID: 9606374828 
AWB: SD000135705 
Order value: AED 80.20 
Damaged Item: 158927975 - - KiNSMART McLaren 675LT Toy Car 

Issue Description: Customer is reporting receiving damaged item in this order. Above is the item that they have reported as damaged. Value of the damaged item is AED 24. 

Case History: Customer contacted us on Oct 6, 2020 via chat and reported to us that they have received a damaged item in this order. Escalating the same for refund assistance directly as the value of the item is less than AED 30. 

Customer History: Customer is shopping with us since Aug 2020 and has 2 completed orders with us. 

Assistance Required: Kindly assist in initiating a refund for this item so that we can close this case. 

Thank you for your help! 

Regards, 
Apoorv