Subject: Re: ON_VALIDATION_CANCELLED Refund issue
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Hafizullah Lsm <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 8 Oct 2020 21:24:42 -0700 (MST)

Hi Hafizullah, 

For on validation case where we can not find any details in Payment Transactions we have to ask customer with the transaction ID. kindly ask customer to share the transaction ID of the deduction. 

Regards, 
Fauzan 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 8 October, 2020 20:52:55 
Subject: ON_VALIDATION_CANCELLED Refund issue 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date: Sep 29, 2020 
Order ID: 6228671079 
Order Status: ON_VALIDATION_CANCELLED 
Total Price: SAR280.00 

Card Owner: MADI ADREES MADI 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED and the customer is complaining of deduction and demand of refund and he send us the Transaction details Approval is attached. 

Regards 
Hafizullah