Subject: Refund approval
From: Ali Atef <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 8 Oct 2020 20:58:07 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1540339 
Order Date : Sep 16, 2020 
Order ID: 6224545614 
Tracking id: no consignment 

Issue Description : Customer placed order on Sep 16, 2020 and till now she has not received the order. As per the hybris there is no consignment ready for the order. Customer wants to cancel his order and wants the the refund asap. 

Case history : The customer reached out to us on 1 Oct 2020 and since then we Create a child ticket but no action has been taken. 

Customer's history : The customer is having 5 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Best Regards, 
Atef