Subject: Refund approval
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ali Atef <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 8 Oct 2020 20:30:32 -0700 (MST)

Hi Team, 

Kindly assist us to process refund for the below case. As per hybris the status is in transit, but as per Saudi Post its Return to Origin. 

Regards, 
Fauzan 

From: "Ali Atef" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 8 October, 2020 09:48:34 
Subject: Refund approval 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1489278 
Order Date : Sep 6, 2020 
Order ID: 6221932171 
Tracking id: CRDSAL0063978920 

Total Price : SAR 371.00 

Issue Description : The Customer placed the order on Sep 6, 2020 and it is pending since then the order was marked as "IN_ TRANSIT" and as per to the Tracking ID it is showen that Return to Origin . However till now the order not delivered to customer. 

Case history : The customer reached out to us on 17 Sep 2020 and since then the issue was escalated to the SAUDI POST but no action has been taken. 

Customer's history : The customer is having 6 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Best Regards, 
Atef