Subject: Refund approval
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ali Atef <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 8 Oct 2020 20:27:24 -0700 (MST)

Hi Team, 

Kindly assist us to process refund for the below case. As per hybris the status is in transit, but as per Fareye its RTO delivered. 

Regards, 
Fauzan 

From: "Ali Atef" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 8 October, 2020 09:35:44 
Subject: Refund approval 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1481205 
Order Date : Aug 31, 2020 
Order ID: 6220098787 
Tracking id: FP08311000760 

Total Price : SAR 134.90 

Issue Description : The Customer placed the order on Apr 26, 2020 and it is pending since then the order was marked as "IN_ TRANSIT", as per to LMG courier they have confirmed that the Shipment status now under return process . However till now the refund is not initiated to the customer. 

Case history : The customer reached out to us on 14 Sep 2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : The customer is having only this order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Best Regards, 

Atef