Subject: Failed Transaction (No order Placed)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, anju john <[email-masked]>, harish thakor <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 8 Oct 2020 20:14:43 -0700 (MST)

Hi Team, 

Kindly assist us in below case. 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 8 October, 2020 09:11:29 
Subject: Failed Transaction (No order Placed) 

Hi Team, 
Ticket: 1515381 

Email: [email-masked] 

Problem Statement: Failed Transaction (No order Placed) 
Order Date: Sep 7, 2020 
Assistance Required: Need urgent Refund 
Issue Description: The customer tried to place an order on 7 Sep, 2020 but no order have placed successfully. We can not see any order on 7 Sep, 2020 and the last order is on 15 July, 2020. 
​ 
Also, the amount have been deducted as per the customer and did not receive it back till now. 
Transaction ID: 025155014834 
Amount: KWD 22.600 
Please check and advice. 
Thank you for your help 
Regards, 
Shivani