Subject: Re: Double deduction issue
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 8 Oct 2020 20:01:44 -0700 (MST)

Hi Shivani, 

Please create a Knet ticket for Order ID: 8200079835, 8200091027 as the both order marked on validation. 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 8 October, 2020 08:17:59 
Subject: Re: Double deduction issue 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 8 October, 2020 08:17:02 
Subject: Double deduction issue 

Hi Team, 

Ticket : 1512174 
Email - [email-masked] 

Problem Statement: Double deduction issue 

Order Date : Aug 28, 2020 
Order ID: 8200079835, 8200091027 & 8200091694 

Assistance Required: Need urgent refund 

Issue Description: The customer tried to placed an order which was on validation cancelled. However, customer reported that the amount has been deducted twice from his bank account, but we can not see any transaction on the payment section. 

He also shared the bank statement which states that the amount has been deducted twice of amount KWD 15.90 on 28 and 29 Aug, 2020. However, we can not see order on 28 Aug, 2020. 

Kindly check and advice. 

Thank you for your help! 

Regards, 
Shivani