Subject: Re: ON_VALIDATION_CANCELLED Refund issue
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>, harish thakor <[email-masked]>, anju john <[email-masked]>
Date: Thu, 8 Oct 2020 19:19:32 -0700 (MST)

Hi Rashid, 

We are still waiting for update, Kindly assist us in below case. 

Regards, 
Fauzan 

From: "Seeta Seeta" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "harish thakor" <[email-masked]>, "anju john" <[email-masked]> 
Sent: Saturday, 12 September, 2020 17:20:39 
Subject: Re: ON_VALIDATION_CANCELLED Refund issue 

Hi Team, 

Need your assistance. 

Thanks & Regards, 
Seeta Kunwar 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 12 September, 2020 10:41:28 
Subject: ON_VALIDATION_CANCELLED Refund issue 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date: Sep 9, 2020 
Order ID: 8202279871 
Total Price: KWD112.65 
Identifier: KNET 
Transaction id: 025350025721 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED and the customer is complaining of deduction and demanding of refund and he has sent for us the Transaction id (025350025721) 

​ 

Note: when I checked this order number in Hybris so I did not find this order in Hybris, and the customer has confirmed that this order number and also sent details approval is attached. 

Regards 
Hafizullah