Subject: Refund Approval for Undelivered order(8376957023)
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 8 Oct 2020 09:15:44 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval for missing item. 
Ticket ID:1493064 
Order Date: Apr 10, 2020 
Order ID: 8376957023 
AWB: FP04201000128 
Total Order Value: KWD 17.71 

Issue Description: This Kuwait based order has been placed on Apr 10, 2020 and the AWB showing in transit. Customer is complaining that he niether received his order yet nor refund for the order. We have checked with tracking id there is no record found. 

Customer is insisting we get the refund done asap. Customer emailed us regarding the issue on Sep 19, 2020. 

Case History: This is the only order of the customer with us. 

Assistance Required: Request you to provide a refund approval of KWD 17.71 so that we can close this case. 

Thank you for your help! 

Regards, 
Abhishek Borgaonkar