Subject: RE: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534
From: Malik Ismail <[email-masked]>
To: Vishwajeet Singh <[email-masked]>, FarEye Support <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 8 Oct 2020 14:35:24 +0000

Hi @Jagmohan Urmaliya (TCS)<mailto:[email-masked]>,

Please update status on OMS and publish to Hybris as status still in transit in Hybris. 6220233534 - FP09021000226

REQ0153567

Regards,
Malik Ismail
From: Vishwajeet Singh <[email-masked]>
Sent: Thursday, October 8, 2020 6:27 PM
To: FarEye Support <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: RE: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534

Hi @Malik Ismail<mailto:[email-masked]>,

Status for subjected shipment is already showing rto_delivered .

Pls find the screen shot given below.

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 8, 2020 5:55 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534

External email sender, please take precaution.
Dear Vishwajeet,

Please confirm if the mentioned changes need to be done.

@Malik Post confirmation we will proceed further from now to avoid any mismatch. Moreover, please share with us the time stamp.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ed20db841027ea4fbead70a3076be34bd3657fbff80b284a893991ed8f436fc4<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fed20db841027ea4fbead70a3076be34bd3657fbff80b284a893991ed8f436fc4&data=02%7C01%7CMalik.Ismail%40landmarkgroup.com%7C5791f369340543ca261508d86b9639f4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637377640244690554&sdata=EaC%2F%2BX7bjm5qrpGlmI8c8kujkEzcpxcf5DXp7rq%2FdMI%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CMalik.Ismail%40landmarkgroup.com%7C5791f369340543ca261508d86b9639f4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637377640244700544&sdata=hWYUE%2FHll%2FrFU17DyGOMmpdsmr7qZNUGahKY8dt59Ek%3D&reserved=0> to check the details.
Thanks,
Sanjeev Pandey,
Technical Engineer

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On Thu, 8 Oct at 1:00 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Malik,

Greetings from FarEye!
We would like to inform you that we have received your concern regarding update NDR status, we are working on it & we will update you very soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ed20db841027ea4fbead70a3076be34bd3657fbff80b284a893991ed8f436fc4<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fed20db841027ea4fbead70a3076be34bd3657fbff80b284a893991ed8f436fc4&data=02%7C01%7CMalik.Ismail%40landmarkgroup.com%7C5791f369340543ca261508d86b9639f4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637377640244730528&sdata=gSkclZwVSsgrXH32BA0ko%2BFlS3kdKszEFvAJIi2euvA%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CMalik.Ismail%40landmarkgroup.com%7C5791f369340543ca261508d86b9639f4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637377640244730528&sdata=eOzVwriiAm9c%2BuXfSC7K0oYFE2gcHPmlelxIYUm7CCM%3D&reserved=0> to check the details.
Thanks,
Sanjeev Pandey,
Technical Engineer

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On Thu, 8 Oct at 12:53 PM , Malik Ismail <[email-masked]<mailto:[email-masked]>> wrote:
Hi @FarEye Support<mailto:[email-masked]>,

Please assist to update NDR status & publish to Hybris for order ID 6220233534 - FP09021000226.

Regards,
Malik Ismail
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 6, 2020 5:50 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund for RTO: Case id - 1516310 Order Number: 6220233534
Importance: High

External email sender, please take precaution.
Hi Team,

With refernece to the orde number 6220233534, the order was placed on 31st Aug, and till now the order status is showing In Transit with tracking number FP09021000226. When we have tracked the shipment on LMG the status is shoiwng RTO.

The agent has already contacted the warehouse for the same concern but we didn't receive any update from them.

Kindly assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 6, 2020 6:18:40 PM
Subject: Refund for RTO: Case id - 1516310 Order Number: 6220233534

Hi Team,

Please note that we are not getting any reponse on the child ticket for the below concern.

Problem statement: Refund Not initiated yet as per the tracking it says RTO delivered.

Case id - 1516310
Order Number: 6220233534
Order Created: 8/31/2020
Tracking id - FP09021000226

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 9/6/2020 still the refund for the same has not been initiated.

Regards,
Manish

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