Subject: RE: KNET Deduction Issue - 1470068
From: Mustafa Chakki <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 8 Oct 2020 14:14:16 +0000

Transaction Details
Transaction ID<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=0&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00>
Merchant ID<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=1&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00>
Terminal ID<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=2&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00>
Cardholder Name<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=3&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00>
Card Number<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=4&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00>
Transaction Date/Time<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=5&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00>
Transaction Action<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=6&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00>
Currency Code<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=7&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00>
Original Txn Amount<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=8&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00>
Merchant Track ID<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=9&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00>
Reference ID<https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=10&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00>
202028233198033<https://www.kpay.com.kw/portal/Posted.htm?config=process>
2683
268301
464452******4350
Thu Oct 08 17:13:16 AST 2020
2-Credit
414
36.900
159946966900001987
028296000514
202028233198136<https://www.kpay.com.kw/portal/Posted.htm?config=process>
2683
268301
464452******4350
Thu Oct 08 17:13:16 AST 2020
2-Credit
414
36.900
159946958600001390
028296000515
202028233198236<https://www.kpay.com.kw/portal/Posted.htm?config=process>
2683
268301
464452******4350
Thu Oct 08 17:13:16 AST 2020
2-Credit
414
36.900
159947324400029137
028296000516

From: Jessie Caparas <[email-masked]>
Sent: Thursday, October 08, 2020 5:09 PM
To: Mustafa Chakki <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: FW: KNET Deduction Issue - 1470068
Importance: High

@Mustafa Chakki<mailto:[email-masked]>

Kindly assist please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 6:50 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: KNET Deduction Issue - 1470068

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 24 September, 2020 11:30:26
Subject: KNET Deduction Issue - 1470068

Hi Team,

Please assist in getting these attached transactions investigated, as per the customer the amount of KWD 36.90 got deducted from their account thrice and there is no order in their account for the same. The customer's registered email address is [email-masked]<mailto:[email-masked]>.

Please look into this on priority. Thank you for your help!

Regards,
Apoorv

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