Subject: Re: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 08 Oct 2020 13:54:41 +0000

Dear Vishwajeet,      Please confirm if the mentioned changes need to be done.     @Malik Post confirmation we will proceed further from now to avoid any mismatch. Moreover, please share with us the time stamp.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ed20db841027ea4fbead70a3076be34bd3657fbff80b284a893991ed8f436fc4 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Sanjeev Pandey,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Thu, 8 Oct at  1:00 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Malik, 
   
 Greetings from FarEye!   We would like to inform you that we have received your concern regarding update NDR status, we are working on it & we will update you very soon.   

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ed20db841027ea4fbead70a3076be34bd3657fbff80b284a893991ed8f436fc4 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
Thanks, 

 
     
Sanjeev Pandey,    
 Technical Engineer 

 
   
FarEye- Enabling Digital Logistics 
 Call: +91 70-6595-6595  

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Thu, 8 Oct at 12:53 PM
                            ,  Malik Ismail <[email-masked]>  wrote:
                             
 Hi 
@FarEye Support, 

  

 Please assist to update NDR status & publish to Hybris for order ID 6220233534 - FP09021000226. 

  

 Regards, 

 Malik Ismail 

 

From: Seeta Seeta <[email-masked]>  
Sent: Tuesday, October 6, 2020 5:50 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund for RTO: Case id - 1516310 Order Number: 6220233534 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 With refernece to the orde number 6220233534, the order was placed on 31st Aug, and till now the order status is showing In Transit with tracking number FP09021000226.
 When we have tracked the shipment on LMG the status is shoiwng RTO. 

 

   

 
 The agent has already contacted the warehouse for the same concern but we didn't receive any update from them. 

 

   

 
 Kindly assist us in the below case. 

 

   

 

 

 Thanks & Regards, 
Seeta Kunwar 

 

 

 

From:
"Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, October 6, 2020 6:18:40 PM 
Subject: Refund for RTO: Case id - 1516310 Order Number: 6220233534

 

   

 

 Hi Team, 

 

 
 
 Please note that we are not getting any reponse on the child ticket for the below concern. 

 

 
 
 Problem statement: Refund Not initiated yet as per the tracking it says RTO delivered. 

 

 
 
 Case id - 1516310 

 
 
 Order Number: 6220233534 

 
 
 Order Created: 8/31/2020 

 
 
 Tracking id - FP09021000226 

 

 
 
 Assistance Required: Process the refund on priority 

 

 
 
 Kindly note that as per tracking the item has been returned to the warehouse on 9/6/2020 still the refund for the same has not been initiated. 

 

 
 
 Regards, 

 
 
 Manish 

 

  

 

 
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