Subject: Late Refund // 9797225843 (DED)
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 8 Oct 2020 04:55:11 -0700 (MST)

Hi Team, 

Ticket : 1498951 

Problem Statement: Late refund 

Order Date: Aug 13, 2020 
Order ID: 9797225843 
RMA: 1000052012 
Tracking ID: N/A 

Assistance Required: Need urgent Refund 

Issue Description:The customer reported that he created the return request for all the items as he was unable to select 2 items separately. 
​ 
However, he returned only 2 items to the courier team and due to this the refund got stuck and was showing "IN _ PROGRESS" for 2 items only. 

Now, customer is very frustrated and threatning us to report this case to DED as he is waiting for the refund since Aug. 
​ 
​The name of the the returned items are: 

161783007 - - Sustainable Embellished Sweatshirt with Round Neck and Long Sleeves 
161984970 - - Embroidered Shirt with Long Sleeves and Tie Neck 

The total cost of both the item is AED 135. 

Please check and help us to close this case. 

Thank you for your help 

Regards, 
Shivani