Subject: Re: Refund approval for order number(6223462623)
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 8 Oct 2020 02:57:34 -0700 (MST)

Hi Team, 

Kindly ignore the previous email as customer emailed us again informing that she received the missing item. 

Thanks and Regards, 
Abhishek Borgaonkar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 8 October, 2020 10:01:59 
Subject: Refund approval for order number(6223462623) 

Hi Team, 

Problem Statement: Refund Approval for missing item. 
Ticket ID: 1487000 
Order Date: 12-Sep-2020 
Order ID: 6223462623 
AWB: CRDSAL0065567220 
Total Order Value: SAR 277.00 

Issue Description: This KSA order has been placed on Sep 12, 2020 and the tracking shows delivered since Sep 16, 2020. Customer is complaining regarding the missing item 160647938 - Esteban - Esteban Legendes d'Orient Reed Diffuser Refill - 250 ml amount SAR 128.00. 

Customer is insisting we get the refund done asap. 

Case History: This is the very first order of the customer with us. 

Assistance Required: Request you to provide a refund approval of SAR 128.00 so that we can close this case. 

Thank you for your help! 

Regards, 
Abhishek Borgaonkar