Subject: RE: Refund Assistance - 8389100563
From: ecom cskuwait <[email-masked]>
To: Mohamed Nagy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Midhun Madhu <[email-masked]>
Date: Thu, 8 Oct 2020 08:56:01 +0000

Dear sir,
Please be informed the order 8389100563 return processed done ,
customer will get refund ASAP

Thanks & Regards,
Siva Prasad
Ecom.

From: Mohamed Nagy <[email-masked]>
Sent: 07 October 2020 21:00
To: Midhun Madhu <[email-masked]>; ecom cskuwait <[email-masked]>; ecom cpkuwait <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Refund Assistance - 8389100563

Dear All,

As per previous email sent on 27 September please proceed with the exceptional return and scan the items to process the refund.

Previous email and Approval of the concept head attached so appreciate your fast response to close the issue,

Regards,
Mohamed Nagy

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 4:37 PM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Assistance - 8389100563

External email sender, please take precaution.
Hi Mohamed,

Please ignore previous email. Apologies for the same.

With reference to the order number: 8389100563
RMA: 43331490

In this order customer received two worng items and returned what they have received. The correct items were: 161997357, 160332889. As per recent update we have received the wrong items and were waiting for concept approval for the refund as per recent note on the following Child Ticket: 1496245.

Since the case has been pending for 13 days now and there is no further update, we request you to please assist us in closing this case.

Appreciate your assistance.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "mohamed nagy" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 7 October, 2020 18:05:41
Subject: Refund Assistance - 8389100563

Hi Mohamed,

With reference to the order number: 8389100563
RMA: 43331490

In this order customer received two worng items and returned what they have received. The correct items were: 161997357, 160332889. As per warehouse confirmation they have received the wrong items and were waiting for concept approval for the refund.

Since the case has been pending for 13 days now and there is no further update, we request you to please assist us in closing this case.

Appreciate your assistance.

Regards,
Apoorv

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