Subject: RE: Refund for RTO: Case id - 1516310 Order Number: 6220233534
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, FarEye Support <[email-masked]>, Vishwajeet Singh <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 8 Oct 2020 07:23:31 +0000

Hi @FarEye Support<mailto:[email-masked]>,

Please assist to update NDR status & publish to Hybris for order ID 6220233534 - FP09021000226.

Regards,
Malik Ismail
From: Seeta Seeta <[email-masked]>
Sent: Tuesday, October 6, 2020 5:50 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund for RTO: Case id - 1516310 Order Number: 6220233534
Importance: High

External email sender, please take precaution.
Hi Team,

With refernece to the orde number 6220233534, the order was placed on 31st Aug, and till now the order status is showing In Transit with tracking number FP09021000226. When we have tracked the shipment on LMG the status is shoiwng RTO.

The agent has already contacted the warehouse for the same concern but we didn't receive any update from them.

Kindly assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 6, 2020 6:18:40 PM
Subject: Refund for RTO: Case id - 1516310 Order Number: 6220233534

Hi Team,

Please note that we are not getting any reponse on the child ticket for the below concern.

Problem statement: Refund Not initiated yet as per the tracking it says RTO delivered.

Case id - 1516310
Order Number: 6220233534
Order Created: 8/31/2020
Tracking id - FP09021000226

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 9/6/2020 still the refund for the same has not been initiated.

Regards,
Manish

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