Subject: Refund approval
From: Ali Atef <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 7 Oct 2020 23:31:49 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1560534 
Order Date : Apr 29, 2020 
Order ID: 6487109138 
Tracking id: 45946982782 

Total Price : 264 

Issue Description : The Customer placed the order on Apr 29, 2020 and it is pending since then the order was marked as "Shipped" and we are unable to track this order . However till now the order not delivered to customer. 

Case history : The customer reached out to us on 7 Oct 2020. 

Customer's history : The customer is having 8 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Best Regards, 
Atef