Subject: Refund approval
From: Ali Atef <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 7 Oct 2020 21:05:44 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1481205 
Order Date : Aug 31, 2020 
Order ID: 6220098787 
Tracking id: FP08311000760 

Total Price : SAR 134.90 

Issue Description : The Customer placed the order on Apr 26, 2020 and it is pending since then the order was marked as "IN_ TRANSIT", as per to LMG courier they have confirmed that the Shipment status now under return process . However till now the refund is not initiated to the customer. 

Case history : The customer reached out to us on 14 Sep 2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : The customer is having only this order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Best Regards, 

Atef