Subject: Refund approval
From: Ali Atef <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 7 Oct 2020 20:44:03 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1479592 
Order Date : Aug 30, 2020 
Order ID: 6220095788 
Tracking id: no consignment 

Issue Description : Customer placed order on Aug 30, 2020 and till now she has not received the order. As per the hybris there is no consignment ready for the order. Need Urgent Delivery or cancellation of order asap. 

Case history : The customer reached out to us on 14 Sep 2020 and since then the issue was escalated to the LMG courier but no action has been taken. 

Customer's history : The customer is having 6 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Best Regards, 

Atef