Subject: RE: RE: Status for order id 6226979545 not changed to NDR - Refund not processed
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 8 Oct 2020 03:43:00 +0000

Pls change the status

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Wednesday, October 7, 2020 6:34 PM
To: Malik Ismail <[email-masked]>
Cc: [email-masked]; Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: Re: RE: Status for order id 6226979545 not changed to NDR - Refund not processed

External email sender, please take precaution.
Dear Vishwajeet,

Please confirm if the changes need to be done.

@Malik, upon confirmation from the operations team, we will proceed further from now to avoid any mismatch. Moreover, please provide us with timestamp for the above-shared AWB.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/01a2af3220b4be0dc0b1f7997784302223d76a29bc41712e143540165cb76c65<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F01a2af3220b4be0dc0b1f7997784302223d76a29bc41712e143540165cb76c65&data=02%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce65925331b9e458074af08d86ace1c9b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637376780762821587&sdata=Ob32E7UDeCP4hstyPMTvLZPKoTPqirQu0hlFUiu0nns%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce65925331b9e458074af08d86ace1c9b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637376780762821587&sdata=XZeyrAtidSx0UTbaF1Dgav%2BjTj%2BTWdWcVfe76OlyjLw%3D&reserved=0> to check the details.
Thanks,
Vikash Kumar,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce65925331b9e458074af08d86ace1c9b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637376780762831536&sdata=UYngL8%2FHYQf2wmxk7kLzxvFmoW818YSTm3g3SA6yKww%3D&reserved=0>
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On Wed, 7 Oct at 7:20 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Malik,

Greetings from FarEye !!!

We would like to inform you that we have received your concern regarding status update, we are working on the same and will update you soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/01a2af3220b4be0dc0b1f7997784302223d76a29bc41712e143540165cb76c65<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F01a2af3220b4be0dc0b1f7997784302223d76a29bc41712e143540165cb76c65&data=02%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce65925331b9e458074af08d86ace1c9b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637376780762851447&sdata=jHAAy4xwfJIUrghVak5DVX6EY%2Btfe4ucK0W3LmRzvho%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce65925331b9e458074af08d86ace1c9b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637376780762851447&sdata=2oBHfyjtWVq8Hp4FaosMihYVCdvJEycn5xTX%2BJCpOFo%3D&reserved=0> to check the details.
Thanks,
Vikash Kumar,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Ce65925331b9e458074af08d86ace1c9b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637376780762851447&sdata=1ARrp4fgQhKSAEXQd7MTu9NAqRehe3pORe5EHfF%2BNPU%3D&reserved=0>
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On Wed, 7 Oct at 6:58 PM , Malik Ismail <[email-masked]<mailto:[email-masked]>> wrote:
Hi @FarEye Support<mailto:[email-masked]>,

Please assist to update NDR status and republish to Hybris for order 6226979545 - CRDSAL0071808820.

Regards,
Malik Ismail
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 5:37 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Status for order id 6226979545 not changed to NDR - Refund not processed
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to process the refund for the order #622697954 tracking ID: CRDSAL0071808820.
The order status on Fareye is undelivered and as per SaudiPost website the status is Return to Origin. Kindly check the attachment.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 7 October, 2020 04:12:47
Subject: Status for order id 6226979545 not changed to NDR - Refund not processed

Hi Team,

With regards to order ID 6226979545, the order was NDR as per the online tracking on Saudi Post. The same was escalated to lmg.oms & Vijay mandal on Oct 03 to update the status as NDR, but no response received.

The customer is chasing us for the refund.

Kindly assist.

Regards,
Nikhil.

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