Subject: WWD Item Issue /// 7679778219
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 7 Oct 2020 20:31:07 -0700 (MST)

Hi Team, 

Ticket: 1516176 
Child Ticket: 1525015 

Problem Statement: WWD Item Issue 

Concept: Babyshop 
Order Date: Apr 25, 2020 
Delivery Date: Apr 29, 2020 
Order ID: 7679778219 
Tracking ID: 45441560721 

Contact number: 66361983 / 39992420 

Assistance Required: Need urgent repair 

Issue Description: The customer reported that the item swing is not working and his baby is only 6 months weighing 8kg. 

Now, he want to confirmed that whether this item is in warranty. 

The name of the item is #161602490 - - Graco Printed Lovin Hug Baby Swing and cost of its is BHD 47.20 

Also, customer having only 2 orders so far of amount BHD 52.10 including this order. 

The WH team replied they that there is no warranty on this but they will send a person to check if that can be fix we will fill it up and he will be visiting the customer on 3 Oct 2020(saturday). 

However, till now no one neither contacted her nor visited her place. 

Also, the child ticket has been closed and we requets you to please check and advice. 

Thank you for your help 

Regards, 
CS Team Shivani Rani