Subject: Late Shipping /// 6224579535
From: Shivani Rani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 7 Oct 2020 20:24:02 -0700 (MST)

Hi Team, 

Ticket: 1515936 
Child Ticket: 1517247 

Problem Statement: Late Shipping 

Order Date : Sep 16, 2020 
Order ID: 6224579535 
Tracking Id: N/A 

Assistance Required: Need urgent shipping 

Issue Description: The order was placed on 16 Sep, 2020 but still is showing "IN_PROGRESS". 

The customer now requesting to cancel it so he can get the refund. 

Also, I have raised child ticket but it has been closed alreday wihoit any resolution. 

Kindly check and advice. 

Thank you for your help! 

Regards, 
Shivani