Subject: Double deduction issue
From: Shivani Rani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 7 Oct 2020 19:47:02 -0700 (MST)

Hi Team, 

Ticket : 1512174 
Email - [email-masked] 

Problem Statement: Double deduction issue 

Order Date : Aug 28, 2020 
Order ID: 8200079835, 8200091027 & 8200091694 

Assistance Required: Need urgent refund 

Issue Description: The customer tried to placed an order which was on validation cancelled. However, customer reported that the amount has been deducted twice from his bank account, but we can not see any transaction on the payment section. 

He also shared the bank statement which states that the amount has been deducted twice of amount KWD 15.90 on 28 and 29 Aug, 2020. However, we can not see order on 28 Aug, 2020. 

Kindly check and advice. 

Thank you for your help! 

Regards, 
Shivani