Subject: New Reply Received - Return request of wrong item delivered
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 07 Oct 2020 19:15:40 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Return request of wrong item delivered  Ticket comment <div>Hi max thanks for your reply. I do received my credit for 1 item. But i returned 2 items and put in one plastic, the camouflage mini shift dress and the floral maternity mini dress (see attached photo) and picked up by Aramex. i was happy to received your email stating that you processed my credit, but somehow disappointed. Thinking that the department who’s handling of returns may not double checked what’s inside of returns. Your fast when it comes to delivery. But disappointed on how they handled returns after i waited for a month. </div>
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<div>  <img class="ymail-preserve-class inline-image-guid-5715754C-95FC-4266-AC01-6A4D4FBB15AB rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1NDQxMzU4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bD0tzpLNnsq0s_VQIJtnTHqArWuYmV7DZcGppC6WR8w" alt="Inline image" style="width: 100%"><div><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tuesday, October 6, 2020, 11:53 PM, Max &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Faisah,<br><br>Thank you for reaching out to us and apologies for the delay.<br><br>We are really sorry to say that the refund for order #6221895931 still not processed. So we have now raised a refund request for you. Please be assured that this is being worked upon and should soon be processed. You will receive the refund back in the My Credit within 2-3 days.</div>
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<div>Thank you for the patience and understanding. Please reach out to us for any further assistance.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1475264