Subject: RE: Order update status / 8399048434
From: Mohamed Nagy <[email-masked]>
To: LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cskuwait <[email-masked]>, ecom cpkuwait <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Wed, 7 Oct 2020 17:20:18 +0000

Dear All,

As per the customer she received the order "Defective items" and as we do not have any consignments details as well the customer we are not able to return the defective items, please assist and advise to solve this issue,

Regards,
Mohamed Nagy
From: Jessie Caparas <[email-masked]>
Sent: Sunday, October 4, 2020 10:18 AM
To: Fauzan Ahmad . Musalman <[email-masked]>; LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Midhun Madhu <[email-masked]>; ecom cskuwait <[email-masked]>; ecom cpkuwait <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Order update status / 8399048434
Importance: High

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Order is stuck since August 23 and no consignment status is published in Hybris. Can we please check if this has been shipped or not?

REQ0151006

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 3, 2020 5:24 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order update status / 8399048434

External email sender, please take precaution.
Hi Jessie,

We don't get any update till now, Kindly help us to close the case customer is chasing us.

Regards.
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 30 September, 2020 21:43:22
Subject: RE: Order update status / 8399048434

@Midhun Madhu<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]>

We don't see any consignment details for this order.

Have we shipped this or not?

Order date is August 23.

@Shakeeb Arsalan<mailto:[email-masked]> if we don't get a revert tomorrow, let me know.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 29, 2020 1:41 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order update status / 8399048434

External email sender, please take precaution.
Hi Jessie,

Please assist in getting the status updated for the following order

Regards
Shakeeb

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 4, 2020 11:22:02 AM
Subject: Order update status / 8399048434

Hi Team,

Customer has placed his order on Aug 23, 2020 and the order has been delivered but status still shows in progress, we've mentioned in order update sheet but still status did not updated.
Customer wants to return the items so please do the needful.

Order ID: 8399048434
Tracking ID: 1421373

Regards
Rehan

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