Subject: Refund for Order ID 9600564784 Item ID 162084955
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Wed, 7 Oct 2020 07:15:50 -0700 (MST)

Dear Team, 

With regards to above mentioned order number, the customer received a wrong item. The return request was raised on Sep 17, thru Aramex 46037952262/I1749A5, but the customer is confirming that someone from max team has came on Sep 21 and collected the parcel. 

On Oct 04 raised a child ticket 1549636, to get the confirmation from the WH team. The current status of the ticket is closed. There is no RMA in the Hybris and the item is not available to raise a new RMA. The refund amount is AED 25.00. 

Kindly assist in closing the case. 

Regards, 
Nikhil.