Subject: RE: Status for order id 6226979545 not changed to NDR - Refund not processed
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, FarEye Support <[email-masked]>, Vishwajeet Singh <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 7 Oct 2020 13:28:21 +0000

Hi @FarEye Support<mailto:[email-masked]>,

Please assist to update NDR status and republish to Hybris for order 6226979545 - CRDSAL0071808820.

Regards,
Malik Ismail
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, October 7, 2020 5:37 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Status for order id 6226979545 not changed to NDR - Refund not processed
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to process the refund for the order #622697954 tracking ID: CRDSAL0071808820.
The order status on Fareye is undelivered and as per SaudiPost website the status is Return to Origin. Kindly check the attachment.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 7 October, 2020 04:12:47
Subject: Status for order id 6226979545 not changed to NDR - Refund not processed

Hi Team,

With regards to order ID 6226979545, the order was NDR as per the online tracking on Saudi Post. The same was escalated to lmg.oms & Vijay mandal on Oct 03 to update the status as NDR, but no response received.

The customer is chasing us for the refund.

Kindly assist.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com