Subject: Re: Knet Refund issue /// 8398264766
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 7 Oct 2020 05:55:51 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 2 October, 2020 14:05:23 
Subject: Re: Knet Refund issue /// 8398264766 

Hi Team, 

Ticket no: 1404523 
Hybris Ticket Id: 03636000 

Problem Statement: Knet Refund issue 
Order Date : Aug 19, 2020 
Order ID: 8398264766 
Assistance Required: Need urgent refund 

Issue Description: The customer tried to placed an order which was on validation cancelled. However, customer reported that the amount has been deducted from his bank account. 

I have created the hybris ticket and request you to please check and advice. 

Thank you for your help! 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, September 18, 2020 2:21:23 PM 
Subject: Amount deduction issue /// 8398264766 

Hi Team, 

Ticket : 1404523 

Problem Statement: Amount deduction issue 
Order Date : Aug 19, 2020 
Order ID: 8398264766 
Assistance Required: Need urgent refund 

Issue Description: The customer tried to placed an order which was on validation cancelled. However, customer reported that the amount has been deducted from his bank account, but we can not see any transaction on the payment section. 

He also shared the bank statement which states that the amount has been deducted of amount KWD 5 on 19 Aug, 2020. 

Kindly check and advice. 

Thank you for your help! 

Regards, 
Shivani