Subject: Re: Refund Assistance - 8389100563
From: Apoorv Joshi <[email-masked]>
To: mohamed nagy <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 7 Oct 2020 05:37:29 -0700 (MST)

Hi Mohamed, 

Please ignore previous email. Apologies for the same. 

With reference to the order number: 8389100563 
RMA: 43331490 

In this order customer received two worng items and returned what they have received. The correct items were: 161997357, 160332889. As per recent update we have received the wrong items and were waiting for concept approval for the refund as per recent note on the following Child Ticket: 1496245. 

Since the case has been pending for 13 days now and there is no further update, we request you to please assist us in closing this case. 

Appreciate your assistance. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "mohamed nagy" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 18:05:41 
Subject: Refund Assistance - 8389100563 

Hi Mohamed, 

With reference to the order number: 8389100563 
RMA: 43331490 

In this order customer received two worng items and returned what they have received. The correct items were: 161997357, 160332889. As per warehouse confirmation they have received the wrong items and were waiting for concept approval for the refund. 

Since the case has been pending for 13 days now and there is no further update, we request you to please assist us in closing this case. 

Appreciate your assistance. 

Regards, 
Apoorv