Subject: Store Complaint - 1526567
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 7 Oct 2020 01:01:54 -0700 (MST)

Hi Team, 

Customer is complaining that they were unable to exchange an item at the store which they purchased from there under a 50% off promotion and was asked to pay 50% extra for the exchange. 

Customer was also asked to bounce from one store to another for this exchange as well and they are frustrated due to this experience. Please find attached the invoice and the whole complaint that customer has shared with us for this purchase, we have however, asked them to share the actual invoice from store. 

Customer details are following: 
Name: Muhammad 
Contact Number: 0581244675 
Territory: KSA 
Concept: Babyshop 
Store Name where purchase was done: AlSalama Mall 

The same was escalated to Saad earlier 4 days ago but no response on the complaint. Request you to please assist in closing this. 

Thank you for your help! 

Regards, 
Apoorv