Subject: Refund approval for the missing item
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 6 Oct 2020 23:11:48 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval for missing item. 
Ticket ID:1530989 
Order Date: 19-Sep-2020 
Order ID: 9603829860 
AWB: 1000007974373 
Total Order Value: AED 58.00 

Issue Description: This UAE order has been placed on Sep 19, 2020 and the tracking shows delivered since Sep 21, 2020. Customer is complaining regarding the missing item 161778863 - - Juniors Textured Tights with Elasticised Waistband - Set of 2 amount AED 29.00. 

Customer is insisting we get the refund done asap. 

Case History: Customer is with us since December 2018 and has total completed 2 order with us of total amount AED 203. This is the first time customer came for missing item. 

Assistance Required: Request you to provide a refund approval of AED 29 so that we can close this case. 

Thank you for your help! 

Regards, 
Abhishek Borgaonkar