Subject: Refund approval for missing item
From: Ali Atef <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 6 Oct 2020 20:20:46 -0700 (MST)

Hi Team, 

Problem Statement : Refund approval for missing item 

Ticket id : 1455982 
Order Date : Apr 1, 2020 
Order ID: 8375276600 
Tracking id: 100041066922 
RMA number: 43497050 

Total Price : 4.6 

Issue Description : The Customer placed the order on Apr 1, 2020 and the order has been delivered to her on 04/07/2020, now the costumer complains that one item is missing. 

Items Name: 162078692 - - Juniors Long Sleeves T-shirt and Pyjama Set - Set of 2 

Case history : The customer reached out to us on 5 Sep 2020 and we have created RMA for this case as per the missing item is less than 100. 

Customer's history : The customer is having 4 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help 

Best Regards, 
Atef