Subject: Refund approval for missing item
From: Ali Atef <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 6 Oct 2020 19:54:35 -0700 (MST)

Hi Team. 

Problem Statement : Refund approval for missing item 

Ticket id : 1371305 
Order Date : Jul 31, 2020 
Order ID: 2000025058 
Tracking id: 43813043735 
RMA number: 40058006 

Total Price : EGP 320 

Issue Description : The Customer placed the order on Jul 31, 2020 and the order has been delivered to her on 08/08/2020, now the costumer complains that two items are missing. 

Items Name: 

1- 162467385 - - Solid Polo T-shirt with Short Sleeves 

2- ​162394044 - - Solid Polo T-shirt with Short Sleeves 

Case history : The customer reached out to us on 10 Aug 2020. 

Customer's history : The customer is having only this order with us and we have created RMA for to process the refund as per the missing items are less than 100 SAR. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help 

Best Regards, 
Atef