Subject: Refund approval
From: Ali Atef <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 6 Oct 2020 19:33:00 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 877486 
Order Date : Mar 10, 2020 
Order ID: 6469246755 
Tracking id: No Consignment 

Total Price : SAR156.91 

Issue Description : The Customer placed the order on Mar 10, 2020, it is pending and no Consignment is there and we are unable to track this order . However till now the order not shipped or cancel. 

Case history : The customer reached out to us on 3 May 2020 and since that time according to the hybris there is no update about the Consignment. 

Customer's history : The customer is having 5 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Best Regards, 
Atef