Subject: Re: Partial Cancellation request /// 7697414183 /// 161970840
From: Shivani Rani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Tue, 6 Oct 2020 19:32:55 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 29 September, 2020 19:28:25 
Subject: Re: Partial Cancellation request /// 7697414183 /// 161970840 

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, September 19, 2020 7:25:23 PM 
Subject: Re: Partial Cancellation request /// 7697414183 /// 161970840 

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Friday, September 11, 2020 3:00:07 PM 
Subject: Re: Partial Cancellation request /// 7697414183 /// 161970840 

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Jagmohan Urmaliya, TCS" <[email-masked]>, "Vijay Mandal" <[email-masked]>, "lmg oms" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, September 6, 2020 1:37:47 PM 
Subject: Re: Partial Cancellation request /// 7697414183 /// 161970840 

Hi Team, 

Any update on the below 

From: "Jessie Caparas" <[email-masked]> 
To: "Jagmohan Urmaliya, TCS" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Vijay Mandal" <[email-masked]>, "lmg oms" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, August 30, 2020 2:11:21 PM 
Subject: RE: Partial Cancellation request /// 7697414183 /// 161970840 

Hi Jagmohan, 

Just to clarify on the below, did you say we can try to cancel it from our side but we have to select the cancellation reason as customer request? 

From: Jagmohan Urmaliya (TCS) <[email-masked]> 
Sent: Sunday, August 30, 2020 10:17 AM 
To: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Vijay mandal (TCS) <[email-masked]>; LMG OMS <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Partial Cancellation request /// 7697414183 /// 161970840 

Dear Jessie, 

Order cancellation can happen either via “Customer Request” or via Shotpick from RDC. Since “Customer request” is being rejected so try performing shortpick and proceed. 

Cancelling it in OMS alone will create order and inventory status mismatch among the systems. 

Regards 

Jagmohan 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 30, 2020 9:46 AM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Vijay mandal (TCS) < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Partial Cancellation request /// 7697414183 /// 161970840 
Importance: High 

Hi [ mailto:[email-masked] | 
@LMG OMS ] [ mailto:[email-masked] | 
@Vijay mandal (TCS) ] 

Please cancel the below item. 

INC0838312 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 29, 2020 12:31 PM 
To: Vijay mandal (TCS) < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] >; Vinodhini chandrasekaran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Partial Cancellation request /// 7697414183 /// 161970840 

External email sender, please take precaution. 

Hi Team, 

Order : [ callto:6489302166 | 7697414183 ] 

item: 161970840 

the item mentioned above has not been shipped from the WH, and the cancellation is getting rejected 
please do the needful. 

issue is pending since long time 

Regards 

Shakeeb 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 26, 2020 11:50:39 AM 
Subject: Partial Cancellation request /// 7697414183 /// 161970840 

Hi Team, 

Ticket ID: 1423999 

Problem Statement: (Partially shipped order) 

Order Date: Aug 14, 2020 

Delivery Date: Aug 25, 2020 

Order ID: 7697414183 

Tracking ID: 769741418360999991 

Assistance Required: Need Partial Cancellation 

Issue Description: Customer placed order and 1 item did not deliver to the customer. 

The name of the item is #​161970840 - - Plain Padded T-shirt Bra with Hook and Eye Closure 

Kindly cancel this item so that customer receives the refund. 

Thank you for your help! 

Regards, 

Shivani 

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