Subject: Re: Knet Refund issue - 8398436168
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 6 Oct 2020 19:30:46 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]>, "anju john" <[email-masked]>, "harish thakor" <[email-masked]> 
Cc: "Shivani Rani" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 2 October, 2020 20:30:35 
Subject: Knet Refund issue - 8398436168 

Hi Team, 

Kindly assist us to process the Knet ticket: 03636001 of order # 8398436168 . 
customer reported that the amount has been deducted from his bank account under transaction ID: 023320011353 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 2 October, 2020 14:18:34 
Subject: Knet Refund issue - 8398436168 

Hi Team, 

Ticket no: 1417591 
Hybris Ticket Id: 03636001 

Problem Statement: Knet Refund issue 
Order Date : Aug 20, 2020 
Order ID: 8398436168 
Transaction Id: 023320011353 
Assistance Required: Need urgent refund 

Issue Description: The customer tried to placed an order which was on validation cancelled. However, customer reported that the amount has been deducted from his bank account. 

I have created the hybris ticket and request you to please check and advice. 

Thank you for your help! 

Regards, 
Shivani