Subject: Re: KNET refund 8374605730 case ID 1498957
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 6 Oct 2020 19:22:24 -0700 (MST)

Hi Team, 

Kindly update us on below case. 

Regards, 
Fauzan 

From: "Malik Ismail" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Ammar Asif" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 23 September, 2020 12:18:23 
Subject: FW: KNET refund 8374605730 case ID 1498957 

Hi [ mailto:[email-masked] | 
@Rashid Gafoor  Kaskar ] , 

Please check and confirm. 

8374605730 

Regards, 

Malik 

From: Seeta Seeta <[email-masked]> 
Sent: Tuesday, September 22, 2020 4:24 PM 
To: Malik Ismail <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: KNET refund 8374605730 case ID 1498957 

External email sender, please take precaution. 

Hi Malik, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 22, 2020 11:13:46 AM 
Subject: Re: KNET refund 8374605730 case ID 1498957 

Hi team 

customer is claiming that he did not receive his refund yet while we refunded the amount on 12/7/2020 as he shared the bank statement as a proof 

please do needful 

regards 

ammar asif 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 12 July, 2020 13:02:24 
Subject: Re: KNET refund 8374605730 

Hi team.. 

yesterday, i got the remark that the refund has been initiated but on hybris, there is no refund follow on. 

please assist me on the case 

regards 

ammar asif 

From: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Lessin Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] >, "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 11 July, 2020 15:44:17 
Subject: RE: KNET refund 8374605730 

Hi Shakeeb , 

Refund is done. 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, July 10, 2020 12:46 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Lessin Kumar < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ammar Asif < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: KNET refund 8374605730 

External email sender, please take precaution. 

Hi Malik, 

Please assist, the case is pending since long time. 

Regards 
Shakeeb 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "lessin kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "Harish thakor" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 3 July, 2020 22:28:31 
Subject: Re: KNET refund 8374605730 

Hi Team, 

We are still waiting and update on below case, And customer is chasing us for refund. 

Regards. 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "lessin kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "harish thakor" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 30 June, 2020 23:13:33 
Subject: Re: KNET refund 8374605730 

Hi Team, 

Any update on below case. 

Regards, 

Fauzan 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "lessin kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "harish thakor" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 20 June, 2020 20:39:14 
Subject: Re: KNET refund 8374605730 

Hi team, 

Problem Statement: Refund cancelled order 

Order Date : Mar 28, 2020 

Order ID: 8374605730 
Amount to be refunded : KWD89.23 

Assistance Required: Need urgent delivery or refund as the order has been cancelled but no refund has been initiated. 

Regards 
Shakeeb 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 20 June, 2020 09:29:59 
Subject: Re: late shipment ticket ID 862282 

hi team, 

the bellow order has been cancelled successfully 

but there is no refund follow on 

please assist me on the case. 

regards 

ammar asif 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 31 May, 2020 21:20:37 
Subject: Re: late shipment ticket ID 862282 

Hi Ammar, 

Pls add to the cancellation sheet [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.google.com%2Fspreadsheets%2Fd%2F1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4%2Fedit%23gid%3D382135779&data=02%7C01%7Cmalik.ismail%40landmarkgroup.com%7C5cba70d10b094484b04508d85ef25b6f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363742491220836&sdata=cgiYHfzr4gLMJd%2Bm3QwJm99rfSJtam1BvTALNYXgufw%3D&reserved=0 | https://docs.google.com/spreadsheets/d/1gSmBBrPdiqi2y7YmYDCkpXA6bAVzGZ5ByAFENvde1b4/edit#gid=382135779 ] 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 29 May, 2020 11:05:47 
Subject: Re: late shipment ticket ID 862282 

Hi team, 

any update ? 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 12, 2020 7:51:40 PM 
Subject: late shipment ticket ID 862282 

Hi team, 

Problem Statement: late shipment 

Order Date : Mar 28, 2020 

Order ID: 8374605730 

Tracking ID: 00000000000000 

Assistance Required: Need urgent delivery or refund 

Issue Description: the customer has placed his order on Mar 28, 2020 with the order id 8374605730, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order. 

please look into the concern and do helpful. . 

Best regards 

Ammar asif 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com