Subject: Fwd: Collection pending since Sept 17 - Ticket ID 1524054
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 6 Oct 2020 14:35:45 -0700 (MST)

Hi team, 

Kindly escalate. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, 2 October, 2020 13:17:52 
Subject: Collection pending since Sept 17 - Ticket ID 1524054 

Dear Team, 

With regards to Order ID , the collection is pending since Sept 17. Escalated twice on Freshdesk but no response received. 

Problem Statement: Late Collection 
Order Date : 15 Sept 2020 
Order ID: 9603140366 
Return Tracking ID: RP0917000612 
RMA: 1000004020 
Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on Sept 17 and the collection is pending since then. Kindly arrange the collection asap. 

The customer is with us since Oct 2018 and has done 20 transactions with us. The customer reported this issue on Sep 27. 

Kindly assist. 

Regards, 
Nikhil.