Subject: Not shipped order / Refund approval. case iD: 1541417
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 6 Oct 2020 14:06:14 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1541417 
Order Date : 23-Sep-2020 
Order ID: 6226762728 
Tracking ID : 46282302894 
Total Price : SAR 349.00 

Issue Description : 
The order was placed on 23-Sep-2020 but he did not receive his complete order now he is looking for his missing item or refund 
items detail: 
162151663 - - Table Lamp with Shade and Decorative Metal Base - 35x14x40 cms LIFESTYLE QTY1 

Case history : The customer reached out to us on 1 Oct 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 27/03/20 and this is his 10th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif