Subject: Payment issue
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, anju john <[email-masked]>, harish thakor <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 6 Oct 2020 11:54:46 -0700 (MST)

Hi Rashid, 

With reference to customer email ID # [email-masked] 

Customer claiming that he tried to placed order on 2020-09-08. but the order has not placed successfully and the amount has been deducted two times from his account. 
Amount: 47.740 KWD 
1-Transaction ID : 025244002511-E0268301 
​2-Transaction ID : 025255002183-E0268301 

Kindly check and assist us to close the case. 

Regards, 
Fauzan