Subject: Re: Refund for RTO: Case id - 1516310 Order Number: 6220233534
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 6 Oct 2020 06:49:56 -0700 (MST)

Hi Team, 

With refernece to the orde number 6220233534, the order was placed on 31st Aug, and till now the order status is showing In Transit with tracking number FP09021000226. When we have tracked the shipment on LMG the status is shoiwng RTO. 

The agent has already contacted the warehouse for the same concern but we didn't receive any update from them. 

Kindly assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, October 6, 2020 6:18:40 PM 
Subject: Refund for RTO: Case id - 1516310 Order Number: 6220233534 

Hi Team, 

Please note that we are not getting any reponse on the child ticket for the below concern. 

Problem statement: Refund Not initiated yet as per the tracking it says RTO delivered. 

Case id - 1516310 
Order Number: 6220233534 
Order Created: 8/31/2020 
Tracking id - FP09021000226 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 9/6/2020 still the refund for the same has not been initiated. 

Regards, 
Manish