Subject: Re: Double deduction
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ahmed Alkinj <[email-masked]>
Date: Tue, 6 Oct 2020 06:45:31 -0700 (MST)

Hi Team, 

Need your assistance in the mentioned case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ahmed Alkinj" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, October 6, 2020 6:29:00 PM 
Subject: Double deduction 

Hi Seeta, 

Problem Statement: Double deduction 

Issue Description: Customer contacted us informing that on 8th of Sept, there is 2 deduction in her account and she has also shared the bank details for the same. We have checked the hybris but we are unable to find any order details on 8th Sept. 

Kindly look into this concern and let us know what action do we need to take in this case. 

Regards, 
Ahmad Alkinj