Subject: Re: Missing Item( 6224512069 )
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 6 Oct 2020 06:44:11 -0700 (MST)

Hi Jessie, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, October 6, 2020 7:06:42 PM 
Subject: Missing Item( 6224512069 ) 

Hi Team, 

Problem Statement: Refund Approval for missing item. 
Ticket ID: 1495118 
Order Date: Sep 16, 2020 
Order ID: 6224512069 
AWB: 46179101651 
Total Order Value: SAR 740.00 

Issue Description: This KSA order has been placed on Sep 16, 2020 and the tracking shows delivered since April 17, 2020. Customer is complaining regarding the missing item 161548080-Jansport Superbreak Solid Backpack with Zip Closure - 42x33x21 cms amount Sar 49.00. 

Customer is insisting we get the refund done asap. 

Case History: Customer contacted us on Sep 20, 2020 regarding this order and reported the same. Customer's History: Customer is shopping with us since March 2020 and has a total of 5 completed orders. Total value of completed orders is Sar 2582.89 . Customer has no previous/similar cases. 

Assistance Required: Request you to provide a refund approval of SAR 49.00 so that we can close this case. 

Thank you for your help! 

Regards, 
Abhishek Borgaonkar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 29 September, 2020 11:32:30 
Subject: Missing Item( 6224512069 ) 

Hi Team, 

Problem Statement: Refund Approval for missing item. 
Ticket ID: 1495118 
Order Date: Sep 16, 2020 
Order ID: 6224512069 
AWB: 46179101651 
Total Order Value: SAR 740.00 

Issue Description: This KSA order has been placed on Sep 16, 2020 and the tracking shows delivered since April 17, 2020. Customer is complaining regarding the missing item 161548080-Jansport Superbreak Solid Backpack with Zip Closure - 42x33x21 cms amount Sar 49.00. 

Customer is insisting we get the refund done asap. 

Case History: Customer contacted us on Sep 20, 2020 regarding this order and reported the same. Customer's History: Customer is shopping with us since March 2020 and has a total of 5 completed orders. Total value of completed orders is Sar 2582.89 . Customer has no previous/similar cases. 

Assistance Required: Request you to provide a refund approval of SAR 49.00 so that we can close this case. 

Thank you for your help! 

Regards, 
Abhishek Borgaonkar